1. What about other countries outside of Malaysia?

We are delivering with in West Malaysia and East Malaysia only. (For Frozen food – west coast of Malaysia excluding Perlis and East Coast)

2. How many days for an item to reach me?

5-7 working days for West Malaysia only.

3. Can I check my shipment after my order?

Yes, after we ship out your order, you will Receive a Notification on E-mail you can track your shipment with a tracking number and a tracking website from our shipping company.

4. How will you notify me if there is a problem with my order?

All order communication is done via email or WhatsApp, so it’s important that your email address is accurate and current.

5. How about if your delivery man deliver on the time when are out?

Delivery man will put a Tag on your Gate, when you come back you can call to delivery company, they will come again on your time or you can pick-up yourself at the delivery company outlet.

6. I haven’t received my item. Who should I contact?

All orders are processed Monday through Friday but are not processed or shipped on weekends or public holidays. Please allow 1-2 business days for order processing, too! If you think your order is missing in action, please send us an email or contact us with our Enquiry Form.

7. What I should do if I receive my item on damages?

If you found that the item is broken or wrong item delivered. Please check our Refund Policy to make sure your item is eligible for return. If your return meets all the requirements, please take photo and email to us. Our Customer Service will help you.

8. I have a user account chickenclaypothouse.com.my, how do I change my personal info and shipping address ?

Please go to My Account page, login and you can modify your account details there.

9. Can I return or Exchange an item after it is delivered to me?

Yes. Please refer to the Refund & Exchange Policy.

10. Frozen Shipping Zone Coverage

State City Normal Zone RM25 ODA (Out of Coverage Area)
Additional RM20
1 Week 2 Times

Delivery 2-4 Working Days
TS (Time Limit Schedule)
RM40
1 Week 1 Time
Delivery 5-7 Working Days
Selangor Ampang, Bandar Baru Bangi, Bandar Puncak Alam, Bangi, Banting, Batu Caves, Cheras, Cyberjaya, Jenjarom, Jeram, Kajang, Kapar, Klang, Kuala Selangor, Pelabuhan Klang, Petaling Jaya, Puchong, Rawang, Sabak Bernam, Sekinchan, Semenyih, Serdang, Seri Kembangan, Shah Alam, Subang Airport, Subang Jaya, Sungai Ayer Tawar, Sungai Besar, Sungai Buloh, Tanjong Karang, Telok Panglima Garang 68000, 68100, 43200, 43207, 43000, 43007, 43009, 43558, 41000, 41050, 41070, 41100, 41150, 41160, 41200, 41205, 41250, 41299, 41400, 41500, 41506, 41560, 41586, 41600, 41670, 41672, 41700, 41710, 41720, 41730, 41750, 41780, 41900, 41902, 41904, 41906, 41908, 41910, 41912, 41914, 41916, 41918, 41990, 42100, 42150, 42000, 42007, 42008, 42009, 46000, 46040, 46050, 46080, 46100, 46150, 46160, 46200, 46300, 46350, 46400, 46460, 46500, 46505,  46506, 46510,  46547, 46549, 46551, 46564, 46582, 46598, 46662, 46667, 46668, 46672, 46675, 46692, 46700, 46710, 46720, 46730, 46740, 46750, 46760, 46770, 46780, 46781, 46782, 46783, 46784, 46785, 46786, 46787, 46788, 46789, 46790, 46791, 46792, 46793, 46794, 46795, 46796, 46797, 46798, 46799, 46800, 46801, 46802, 46803, 46804, 46805, 46806, 46860, 46960, 46962, 46964, 46966, 46968, 46970, 46972, 46974, 46976, 46978, 46990, 47300, 47301, 47304, 47307, 47308, 47309, 47310, 47400, 47410, 47430, 47800, 47801, 47810, 47820, 47829, 47830, 47850, 47100, 47110, 47120, 47140, 47150, 47160, 47170, 47180, 47190, 43400, 43300, 43399, 40000, 40100, 40140, 40150, 40160, 40169, 40170, 40179, 40200, 40250, 40300, 40350, 40400, 40409, 40410, 40440, 40450, 40460, 40470, 40490, 40500, 30502, 40503, 40505, 40512, 40517, 40520, 40529, 40542, 40548, 40550, 40551, 40560, 40564, 40570, 40572, 40576, 40578, 40582, 40590, 40592, 40594, 40596, 40598, 40600, 40604, 40607, 40608, 40610, 40612, 40620, 40622, 40626, 40630, 40632, 40646, 40648, 40650, 40660, 40664, 40670, 40672, 40673, 40674, 40675, 40680, 40690, 40700, 40702, 40704, 40706, 40708, 40710, 40712, 40714, 40716, 40718, 40720, 40722, 40724, 40726, 40728, 40730, 40732, 40800, 40802, 40804, 40806, 40808, 40810, 40900, 40912, 40915, 40990, 42450, 47200, 47210, 47500, 47507, 47600, 47601, 47618, 47620, 47630, 47640, 47650, 55555, 47000, 47020, 47031 43650, 42300, 43600, 42700, 63000, 63100, 63200, 63300, 42600, 42610, 42619, 42200, 42209, 41300, 47130, 48000, 48009, 48010, 48020, 48050, 48100, 48300, 48302, 43500, 42425, 42500, 42507, 42509 45800, 45000, 45010, 45200, 45207, 45209, 45400, 45100, 45300, 45500
WP Kuala Lumpur Kuala Lumpur, Setapak 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50420, 50450, 50460, 50470, 50480, 50490, 50500, 50502, 50504, 50505, 50506, 50507, 50508, 50512, 50514, 50515, 50519, 50528, 50529, 50530, 50532, 50534, 50536, 50538, 50540, 50544, 50546, 50548, 50550, 50551, 50552, 50554, 50556, 50560, 50562, 50564, 50566, 50568, 50572, 50576, 50578, 50580, 50582, 50586, 50588, 50590, 50592, 50594, 50596, 50598, 50599, 50600, 50603, 50604, 50605, 50608, 50609, 50610, 50612, 50614, 50620, 50621, 50622, 50623, 50626, 50630, 50632, 50634, 50636, 50638, 50640, 50642, 50644, 50646, 50648, 50650, 50652, 50653, 50656, 50658, 50660, 50661, 50662, 50664, 50666, 50668, 50670, 50672, 50673, 50674, 50676, 50677, 50678, 50680, 50682, 50684, 50688, 50694, 50700, 50702, 50704, 50706, 50708, 50710, 50712, 50714, 50716, 50718, 50720, 50722, 50724, 50726, 50728, 50730, 50732, 50734, 50736, 50738, 50740, 50742, 50744, 50746, 50750, 50752, 50754, 50758, 50760, 50762, 50764, 50766, 50768, 50770, 50772, 50774, 50776, 50778, 50780, 50782, 50784, 50786, 50788, 50790, 50792, 50794, 50796, 50798, 50800, 50802, 50804, 50806, 50808, 50810, 50812, 50814, 50816, 50818, 50901, 50902, 50903, 50904, 50906, 50907, 50908, 50909, 50910, 50911, 50912, 50913, 50914, 50915, 50916, 50917, 50918, 50919, 50920, 50921, 50922, 50923, 50924, 50925, 50926, 50927, 50928, 50929, 50930, 50931, 50932, 50933, 50934, 50935, 50936, 50937, 50938, 50939, 50940, 50941, 50942, 50943, 50944, 50945, 50946, 50947, 50948, 50949, 50950, 50988, 50989, 51000, 51100, 51200, 51300, 51640, 51700, 51800, 51900, 52000, 52100, 52109, 52200, 52210, 52220, 53000, 53100, 53200, 53500, 53700, 53800, 53990, 54000, 54050, 54100, 54200, 54540, 55000, 55100, 55200, 55300, 55700, 55710, 55720, 55900, 55902, 55904, 55906, 55908, 55910, 55912, 55914, 55916, 55918, 55920, 55922, 55924, 55926, 55928, 55930, 55932, 55934, 55990, 56000, 56100, 57000, 57100, 57200, 57700, 57990, 58000, 58100, 58200, 58209, 58700, 58990, 59000, 59001, 59100, 59200, 59206, 59700, 59800, 59990, 60000, 53300 - -
WP Putrajaya Putrajaya - 62000, 62007, 62050, 62052, 62100, 62150, 62200, 62250, 62300, 62500, 62502, 62503, 62504, 62505, 62506, 62510, 62512, 62514, 62516, 62517, 62518, 62519, 62520, 62522, 62524, 62526, 62527, 62529, 62530, 62532, 62536, 62539, 62540, 62542, 62546, 62550, 63551, 62570, 62574, 62576, 62578, 62582, 62590, 62592, 62594, 62596, 62602, 62604, 62605, 62606, 62616, 62618, 62620, 62623, 62624, 62628, 62630, 62632, 62648, 62552, 62654, 62657, 62662, 62668, 62670, 62674, 62675, 62676, 62677, 62686, 62690, 62692, 62988 -
Negeri Sembilan Bahau, Mantin, Nilai, Port Dickson, Seremban, Siliau, Tampin, Tanjong Ipoh, Kuala Pilah 71807, 71809, 71850, 70000, 70100, 70200, 70300, 70400, 70450, 70500, 70502, 70503, 70504, 70505, 70506, 70508, 70512, 70516, 70517, 70518, 70532, 70534, 70536, 70540, 70546, 70548, 70550, 70551, 70558, 70560, 70564, 70570, 70572, 70576, 70578, 70582, 70586, 70590, 70592, 70594, 70596, 70600, 70604, 70606, 70608, 70609, 70610, 70620, 70626, 70628, 70632, 70634, 70644, 70646, 70648, 70658, 70664, 70670, 70672, 70673, 70674, 70676, 70690, 70700, 70710, 70720, 70730, 70740, 70750, 70990, 71450 71800, 71950 72100, 72107, 72109, 71700, 71707, 71709, 71750, 71759, 71000, 71007, 71009, 71010, 71960, 71999, 73000, 73007, 73009, 71500, 72000
Melaka Alor Gajah, Ayer Keroh, Bemban, Durian Tunggal, Jasin, Masjid Tanah, Melaka, Merlimau, Sungai Udang, Tanjong Kling 78000, 78009, 75450, 77200, 76100, 76109, 75000, 75050, 75100, 75150, 75200, 75250, 75260, 75300, 75350, 75400, 75460, 75500, 75502, 75503, 75504, 75505, 75506, 75508, 75510, 75512, 75514, 75516, 75517, 75518, 75519, 75532, 75536, 75538, 75540, 75542, 75546, 75550, 75551, 75552, 75560, 75564, 75566, 75570, 75572, 75576, 75578, 75582, 75584, 75586, 75590, 75592, 75594, 75596, 75600, 75604, 75606, 75608, 75609, 75610, 75612, 75618, 75620, 75622, 75626, 75628, 75630, 75632, 75646, 75648, 75662, 75668, 75670, 75672, 75673, 75674, 75676, 75690, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76450, 77309, 76409 77000, 77007, 77008, 77009, 78300, 78307, 78309 -
Johor Ayer Hitam, Batu Pahat, Bukit Gambir, Bukit Pasir, Chaah, Endau, Gelang Patah, Gerisek , Jementah, Johor Bahru, Kahang, Kluang, Kulai, Labis, Masai, Mersing, Muar, Nusajaya, Parit Jawa, Pasir Gudang, Pekan Nenas, Pontian, Segamat, Senai, Simpang Rengam, Sungai Mati, Tangkak, Pagoh, Ulu Tiram, Yong Peng 86100, 83000, 83010, 83020, 83030, 83040, 83050, 86400, 84800, 84300, 85400, 81550, 81560, 85200, 85210, 80000, 80050, 80100, 80110, 80150, 80200, 80250, 80300, 80350, 80400, 80500, 80502, 80503, 80504, 80505, 80506, 80508, 80514, 80516, 80517, 80518, 80519, 80520, 80529, 80530, 80532, 80534, 80536, 80538, 80550, 80552, 80558, 80560, 80564, 80568, 80570, 80576, 80578, 80584, 80586, 80590, 80594, 80596, 80600, 80604, 80606, 80608, 80610, 80612, 80620, 80622, 80626, 80628, 80630, 80632, 80644, 80646, 80648, 80658, 80660, 80662, 80664, 80668, 80670, 80672, 80673, 80676, 80700, 80710, 80720, 80730, 80750, 80800, 80900, 80902, 80904, 80906, 80908, 80988, 80990, 81100, 81110, 81120, 81200, 81250, 81300, 81310, 86000, 86007, 81000, 81010, 81020, 81030, 81040, 81050, 85300, 81750, 81760, 84000, 84200, 84300, 79000, 79100, 79150, 79200, 79250, 79502, 79503, 79504, 79505, 79511, 79513, 79514, 79517, 79518, 79520, 79521, 79523, 79532, 79538, 79540, 79546, 79548, 79550, 79552, 79555, 79570, 79575, 79576, 79592, 79601, 79603, 79605, 79606, 79612, 79626, 79630, 79632, 79646, 79658, 79660, 79680, 79681, 78683, 84150, 81700, 71590, 81500, 82000, 82010, 82020, 82030, 85000, 85010, 85020, 85030, 85060, 85070, 85080, 81400, 81410, 86200, 84400, 84409, 84900, 84020, 84600, 81800, 81810, 83700, 83710 - 86900, 86999, 84700, 84710, 86700, 86800, 86810
Perak Ayer Tawar, Bagan Serai, Batu Gajah, Bahrang Stesen, Bidor, Changkat Jering, Changkat Keruing, Chemor, Gopeng, Hutan Melintang, Ipoh, Jeram, Kampar, Kamunting, Kuala Kangsar, Kuala Kurau, Kuala Sepatang, Matang, Pantai Remis, Parit Buntar, Pusing, Seri Manjong, Simpang, Sitiawan, Slim River, Sungai Siput, Sungkai, Taiping, Tanjong Malim, Tanjong Piandang, Tapah, Teluk Intan, Ulu Kinta 34300, 34310, 31000, 31007, 31009, 34850, 31200, 31600, 31610, 30000, 30010, 30020, 30100, 30200, 30205, 30250, 30300, 30350, 30400, 30450, 30500, 30502, 30503, 30504, 30505, 30506, 30508, 30510, 30512, 30516, 30517, 30518, 30519, 30520, 30524, 30532, 30534, 30536, 30540, 30542, 30546, 30548, 30550, 30551, 30552, 30554, 30556, 30560, 30564, 30560, 30564, 30570, 30576, 30580, 30582, 30586, 30590, 30592, 30594, 30696, 30600, 30609, 30610, 30612, 30614, 30620, 30621, 30622, 30626, 30628, 30630, 30632, 30634, 30644, 30646, 30648, 30656, 30658, 30660, 30661, 30662, 30664, 30668, 30670, 30673, 30674, 30676, 30682, 30690, 30700, 30710, 30720, 30730, 30740, 30750, 30760, 30770, 30780, 30790, 30800, 30810, 30820, 30830, 30840, 30900, 30902, 30904, 30906, 30908, 30910, 30988, 30990, 31350, 31400, 31407, 31409, 31450, 31500, 31650, 31672, 34600, 34350, 34650, 34750, 34200, 31550, 31560, 34700, 34000, 34007, 34008, 34009, 34010, 34020, 34030, 34250, 31199 - 32400, 35950, 35500, 32500, 36400, 31850, 31900, 31907, 31909, 31910, 33000, 34900, 34910, 32040, 32050, 32000, 32010, 32020, 35800, 35820, 31050, 31100, 31120, 35600, 35900, 35907, 35909, 35910, 35007, 35009, 36000, 36007, 36008, 36009, 36010, 36020, 36030, 36110, 35350
Penang Ayer Itam, Balik Pulau, Batu Ferringhi, Batu Maung, Bayan Lepas, Bukit Mertajam, Butterworth, Gelugor, Jelutong, Kepala Batas, Kepala Semang, Nibong Tebal, Penaga, Penang Hill, Perai, Permatang Pauh, Pulau Pinang, Simpang Ampat, Sungai Jawi, Tanjong Bungah, Tasek Gelugor, Usm Pulau Pinang 11500, 11100, 11960, 11900, 11902, 11910, 11920, 11950, 14000, 14007, 14009, 14020, 12000, 12100, 12200, 12300, 12344, 12345, 12700, 12710, 12720, 12990, 13000, 13009, 13020, 13030, 13050, 13400, 13409, 13800, 11700, 11600, 11609, 13200, 13210, 13220, 14400, 14300, 14310, 14320, 13100, 13110, 11300, 13600, 13690, 13700, 13500, 10000, 10020, 10050, 10100, 10110, 10150, 10160, 10200, 10250, 10300, 10350, 10400, 10420, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10506, 10508, 10512, 10514, 10516, 10518, 10520, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10668, 10670, 10672, 10673, 10674, 10676, 10690, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10820, 10830, 10840, 10850, 10910, 10920, 10990, 11050, 11060, 11400, 11409, 11460, 14100, 14101, 14110, 14120, 14200, 11200, 11800 11000, 11010, 11020, 13300, 13310 -
Kedah Alor Setar, Kulim, Lunas, Sungai Petani - - 05000, 05050, 05100, 05150, 05200, 05250, 05300, 05350, 05400, 05450, 05460, 05500, 05502, 05503, 05504, 05505, 05506, 05508, 05512, 05514, 05516, 05517, 05518, 05520, 05532, 05534, 05536, 05538, 05550, 05551, 05552, 05556, 05558, 05560, 05564, 05576, 05578, 05580, 05582, 05586, 05590, 05592, 05594, 05600, 05604, 05610, 05612, 05614, 05620, 05621, 05622, 05626, 05628, 05630, 05632, 05644, 05660, 05661, 05664, 05670, 05672, 05673, 05674, 05675, 05676, 05680, 05690, 05696, 05700, 05710, 05720, 05990, 06250, 06509, 06550, 06570, 06660, 5110, 5330, 09000, 09007, 09009, 09010, 09020, 09600, 08000, 08007, 08009, 08010, 08600
Pahang Bentong, Karak, Kuantan, Maran, Mentakab, Temerloh - - 28700, 28707, 28709, 28730, 28740, 28750, 28600, 28610, 28620, 25000, 25020, 25040, 25050, 25100, 25150, 25200, 25250, 25300, 25320, 25350 25500, 25502, 25503, 25504, 25505, 25506, 25508, 25509, 25512, 25514, 25516, 25518, 25520, 25524, 25529, 25532, 25534, 25536, 25538, 25540, 25546, 25548, 25550, 25551, 25552, 25556, 25558, 25560, 25564, 25570, 25576, 25578, 25582, 25584, 25586, 25590, 25596, 25598, 25600, 25604 25606, 25608, 25609, 25610, 25612, 25614, 25620, 25622, 25626, 25628, 25630, 25632, 25644, 25646, 25648, 25656, 25669, 25661, 25662, 25670 25672, 25673, 25674, 25676, 25690, 25700, 25710, 25720, 25730, 25740, 25750, 25990, 26000, 26010, 26040, 26060, 26070, 26140, 26180, 26500, 28400, 28407, 28409, 28000, 28007, 28009, 28010, 28020, 28030, 28040