1. The Customer shall check forthwith the goods ultimately on arrival and immediately store the goods in a freezer.

2. Any complaints with regard to relevant defects observable at inspection of the goods, as well as complaints in connection with quantity and products shall be made in writing within 24 hours after the delivery, and include a complete description of the alleged defects together with photographs or video of the defective goods, failing which any claim in this respect shall become void.

3. Any claim of the Customer with regard to delivered goods shall also become void in the event that:

  1. the goods have been processed or the goods are otherwise not (or no longer) identifiable as originating from the Company;
  2. the defects are (also) caused by inexpert and/or incorrect treatment, use and/or storage or maintenance of the goods;
  3. the Customer has not forthwith given the Company the opportunity to investigate the complaints and to fulfill its obligations;
  4. the Customer has not in time or sufficiently fulfilled any obligation to be fulfilled by him.

4. The friction between the packages of the goods during transit may cause the leakage in the vacuum packing of the goods which does not affect its quality and can be safely consumed. Refund & Exchange Policy

  • Only defective or wrongly sent items can be exchanged or returned within seven (7) days from the Order Invoice date.
  • Items to be exchanged or returned should be in original condition – uncooked, unopened with any related condiment included. If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
  • Items to be exchanged or returned shall be delivered to us at the costs and expenses of the Customer
  • The company will not be responsible if our shipment is lost or damaged during the return transit.
  • Exchange is only allowed for the same category of product. If that item is out of stock, you can choose a different online items to exchange: if the new item is of a higher price, you will pay for the difference in amount,
  • Please attach the original Order Invoice for all exchanges or returns.
  • The company’s decision is final in each and any exchanges or returns request.
  • Once we approve your returns request, we will refund store credit to your account for future purchases.
  • Please note that we do not provide cash refund.
    NOTE: You will NOT be entitled to an exchange or returns if any of the following applies:
  • The goods returned are found to be not faulty or damaged and it correctly correspond to the description displayed on our website and in your order
  • Failure to notify us in writing within 24 hours after the delivery
  • The goods are not returned in accordance with our exchange & return policy
  • The goods are not returned within the stipulated time period.

Exchange or Returns by Courier Services

  • All goods / items will be inspected on return.
  • The goods are your responsibility until it reaches our store, please ensure it is properly packed and not damaged during transit.
  • We will use our best endeavor to process any request for exchanges and returns but in the unfortunate events that the item returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose of it accordingly.
  • We’re not responsible for any items that are returned to us by mistake.
  • We reserve the right to refuse any exchange or returns requests.
  • We reserve the right NOT to accept exchange or returns received after 7 days from the Order date.
  • We reserve the right to exchange or return the goods as we deem fit
  • We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy and guidelines, If any requests are denied, you are required to pay the shipping and all return charges within seven (7) days upon notification, failing which you shall be deemed no longer interested in the items / goods and it shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.

Production of photographs of defective goods within 24 hours

Production of photographs of defective goods within 24 hours Failure to acknowledge receipt of the goods Failure to notify us within 24 hours No Photographs Wrong Address / Telephone
Exchange / Refund NO Exchange / Refund NO Exchange / Refund NO Exchange / Refund NO Exchange / Refund